These Terms & Conditions govern your use of the Prime Move Logistics LLC website. Prime Move Logistics LLC communicates with customers and carriers under the DBA/trade name Prime. These terms describe important provisions relating to our vehicle transportation brokerage, website forms, communications, carrier network and related services.
By accessing this website, submitting information through a quote, contact, sign-up or carrier packet form, requesting vehicle transportation, communicating with us, or otherwise using services provided through the website, you agree to be bound by these Terms & Conditions to the extent applicable.
If you do not agree with these terms, please do not use the website or submit information through our forms.
You may use this website for lawful purposes related to learning about Prime Move Logistics LLC / Prime, requesting information or a transportation quote, submitting sign-up or carrier packet information, communicating with our team, and accessing other services made available through the website.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access to systems or accounts, submit false, misleading or fraudulent information or documents, impersonate another person or entity, introduce malicious code, misuse verification or onboarding processes, or use the website in violation of law.
Prime Move Logistics LLC may modify, suspend or discontinue portions of the website at any time.
Electronic form submissions, emails and text communications may be used to exchange information related to quotes, transportation, customer support, carrier onboarding and other business matters. Separate consent requirements apply where required for optional marketing SMS communications.
Prime Move Logistics LLC operates as an auto transportation brokerage and communicates with customers and carriers under the DBA/trade name Prime. Our role is to coordinate eligible vehicle transportation between customers and independent motor carriers.
Prime Move Logistics LLC does not represent through this website that it owns or operates the trucks or trailers used for physical vehicle transportation.
Prime Move Logistics LLC / Prime may coordinate vehicle details, route requirements, carrier availability and communications, while the selected independent motor carrier performs the actual physical pickup, transportation and delivery.
Physical vehicle transportation is performed by independent motor carriers engaged for individual shipments.
Independent motor carriers control their own drivers, equipment, operations and physical transportation activities, subject to applicable laws, contractual obligations and individual shipment requirements.
Carrier availability can vary based on route, equipment type, vehicle dimensions, timing, market conditions and other transportation factors.
Information submitted through our website, including through the Get a Quote, Contact, Sign Up or Carrier Packet forms, does not by itself create a transportation contract, carrier assignment, pickup guarantee, freight guarantee, employment relationship or service guarantee.
Transportation requests are subject to review, shipment requirements, carrier availability, route conditions and mutually accepted terms.
Quotes or estimated pricing may be based on information provided by the customer and on current transportation market conditions at the time of the estimate. A quote is not necessarily a final shipment price unless confirmed in applicable shipment-specific documentation or mutually accepted terms.
If vehicle details, location information, vehicle condition or other shipment information changes, pricing and available transportation options may also change.
Vehicle transportation pricing may be affected by factors including:
Unless expressly agreed otherwise in applicable shipment documentation, website content should not be interpreted as a guarantee of a fixed transportation rate.
Pickup and delivery dates or time windows may be estimates unless expressly confirmed otherwise in applicable shipment terms.
Transportation timing can be affected by circumstances beyond the brokerage's direct control, including:
Expedited requests receive priority coordination, but actual pickup remains subject to suitable carrier capacity, route conditions and shipment requirements.
Customers are responsible for providing accurate and complete information necessary to evaluate and coordinate transportation.
This may include:
The customer is responsible for obtaining any authority, permission or release necessary to make the vehicle available for transportation.
Vehicle condition should be disclosed accurately before transportation is arranged.
If a vehicle is non-running, has mechanical issues, has unusually low ground clearance, has modifications, or requires special loading equipment, that information should be provided before carrier assignment.
Customers should also follow applicable carrier instructions regarding vehicle preparation, personal property, accessibility and pickup readiness.
Dealer and auction shipments may require additional information or procedures before pickup.
Depending on the location, this may include:
Delays caused by incomplete or inaccurate release information may affect pickup timing or transportation arrangements.
Independent motor carriers may submit a carrier packet through our Become a Carrier page for onboarding review.
Submission of a carrier packet, approval for participation, or inclusion in the Prime carrier network operated by Prime Move Logistics LLC does not guarantee freight, specific lanes, minimum shipment volume, fixed rates or continuous opportunities.
Carrier opportunities depend on customer demand, equipment, route, timing, carrier eligibility, available freight, authority, insurance and other onboarding requirements, and mutually agreed shipment terms.
Participation in the carrier network does not by itself create an employment relationship between the carrier and Prime Move Logistics LLC.
Carrier packet submissions may include authority, insurance, tax, payment, factoring and other onboarding information or documents. Carriers are responsible for ensuring that submitted information and documents are accurate, current and authorized for submission.
If you voluntarily provide consent to receive text messages from Prime, the DBA/trade name of Prime Move Logistics LLC, communications will depend on the specific SMS category or categories you select. Website forms may provide separate, unchecked consent choices for Account Notifications, Customer Care, Delivery Notifications, Fraud Alerts and Marketing. Selecting one category does not automatically enroll you in another.
Message frequency varies by program and communication needs. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.
SMS consent is voluntary. Marketing SMS consent is not a condition of purchase, obtaining services, requesting a transportation quote, submitting a sign-up or carrier packet, contacting customer support, or otherwise doing business with Prime Move Logistics LLC.
Review our SMS Opt-in Policy for additional messaging terms.
Unless otherwise indicated, website content, branding, text, graphics, layouts, logos and other materials associated with Prime Move Logistics LLC are owned by, licensed to or used with permission by Prime Move Logistics LLC.
You may not reproduce, distribute, modify, republish or commercially exploit website materials without appropriate permission, except as allowed by law.
Website information is provided for general informational and business purposes and may not address every shipment, vehicle or transportation situation.
To the extent permitted by law, Prime Move Logistics LLC does not guarantee that:
To the maximum extent permitted by applicable law, Prime Move Logistics LLC will not be liable for indirect, incidental, special, consequential or punitive damages arising solely from use of the website or inability to use the website.
The allocation of responsibility for an individual transportation shipment, carrier onboarding matter or other transaction may also be governed by applicable transportation, brokerage, carrier, onboarding or other shipment-specific agreements and applicable law.
Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded or limited.
To the extent permitted by law, you agree to be responsible for claims, losses or expenses arising from your unlawful misuse of the website, fraudulent or inaccurate information you submit, violation of these terms, or infringement of another party's rights.
The website may contain links to or use third-party websites, form systems, communications providers, technology providers, payment-related services or other resources.
Prime Move Logistics LLC does not control third-party websites and is not responsible for their content, privacy practices, security, availability or separate terms.
Your use of third-party websites or services is subject to the terms and policies of those third parties.
Information collected through the website is handled in accordance with our Privacy Policy.
Please review that policy to understand how Prime Move Logistics LLC may collect, use, disclose and protect information.
These website Terms & Conditions are intended to be interpreted in accordance with applicable laws of the United States and, where applicable, the laws of the State of North Carolina, without regard to conflict-of-law principles, except where another law must apply.
Shipment-specific agreements may contain additional governing-law, venue, dispute-resolution or contractual terms.
Prime Move Logistics LLC may revise these Terms & Conditions from time to time to reflect changes in our website, services, business practices or applicable requirements.
Updated terms may be posted on this page with a revised "Last Updated" date.
Continued use of the website after updated terms are posted is subject to the revised terms.
Questions about these Terms & Conditions may be directed to:
Prime Move Logistics LLC
DBA / Trade Name: Prime
410 Four Seasons Town Ctr
Greensboro, NC 27407
Phone: +1 (336) 617-9171
Prime Move Logistics LLC operates as an auto transportation brokerage and communicates with customers and carriers under the DBA/trade name Prime.
We may coordinate vehicle details, route information, transportation requirements, carrier availability, pickup and delivery communications and other brokerage services.
The physical transportation of individual vehicles is completed by independent motor carriers engaged for applicable shipments.
Provide correct year, make, model, condition and relevant modifications.
Pickup and delivery details should be accurate and suitable for transportation coordination.
The vehicle should be available according to the agreed pickup requirements.
Dealer and auction releases should be available where required before pickup.
Contact our team if you have questions about these terms, our brokerage role, vehicle transportation, carrier participation or website communications.