This SMS Opt-in Policy explains how Prime Move Logistics LLC, which communicates with customers and carriers under the DBA/trade name Prime, obtains consent for text messaging, the types of messages recipients may receive, how to opt out, and how mobile information and consent records are handled.
Prime Move Logistics LLC, communicating as Prime, may use SMS communications to support brokerage services, customers, carriers, transportation coordination, account communications, delivery communications, customer care, fraud prevention and other business-related interactions.
Where an opt-in is requested through our website, SMS consent choices are intended to remain optional, separate and unchecked by default. A user may submit the applicable form without selecting any optional SMS consent category.
When Prime Move Logistics LLC, communicating as Prime, requests SMS consent through a website form, users may opt in by voluntarily entering a mobile number and selecting one or more separate consent checkboxes associated with the specific SMS categories they want to receive.
SMS consent checkboxes are not intended to be pre-selected. The user must take an affirmative action to select each category for which consent is being provided. Consent for one category does not automatically constitute consent for another category.
Depending on the communication context, consent or permission for certain non-marketing messages may also arise through another lawful or applicable business interaction.
A user may submit an applicable quote, contact, sign-up or carrier packet form without selecting any optional SMS consent checkbox.
Depending on the relationship, request and consent provided, Prime Move Logistics LLC may send text messages relating to:
The exact type of messages you receive depends on the specific SMS category or categories you selected, your relationship with Prime Move Logistics LLC, and the applicable communication purpose.
Message frequency varies by SMS category, communication needs, transportation activity, account or carrier activity, support interactions and the nature of your relationship with Prime Move Logistics LLC.
Standard message and data rates may apply according to your mobile carrier and wireless service plan.
Prime Move Logistics LLC is not responsible for charges assessed by your mobile carrier for sending or receiving text messages.
You may opt out of SMS messages by replying STOP to a text message from Prime / Prime Move Logistics LLC.
After processing an opt-out request, you should no longer receive SMS messages covered by that opt-out, except for communications reasonably necessary to confirm or process the request where applicable.
Reply STOP to discontinue SMS communications.
Reply HELP to a Prime / Prime Move Logistics LLC text message for messaging assistance where supported.
You may also contact us directly:
Phone: +1 (336) 617-9171
Where Prime Move Logistics LLC requests consent for marketing or other optional SMS categories, that consent is voluntary.
Consent to receive SMS marketing messages is not required as a condition of purchase, obtaining services, requesting a transportation quote, submitting a sign-up or carrier packet, contacting customer support, or otherwise doing business with Prime Move Logistics LLC.
Each optional SMS checkbox is separate from the primary form submission and from the other SMS consent categories.
Independent motor carriers who separately opt in to applicable SMS categories may receive messages related to their carrier relationship, transportation coordination, support, account activity, fraud prevention or marketing, depending on the consent provided.
Examples may include:
Joining the carrier network or opting into SMS does not guarantee freight, rates, lanes or shipment volume.
Where applicable and consistent with the recipient's consent or another lawful basis, Prime Move Logistics LLC may use SMS communications for account protection, verification, fraud prevention, suspicious-activity alerts, security-related communications and other protective purposes.
These communications may help protect customers, carriers, freight information, transportation transactions and business operations from misuse or fraudulent activity.
Prime Move Logistics LLC may maintain mobile numbers, opt-in records, opt-out records and other information associated with its SMS communications.
Prime Move Logistics LLC does not sell, rent or share mobile information, SMS opt-in data or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
Information may be disclosed to service providers or technology providers as reasonably necessary to operate messaging systems, deliver communications requested by the recipient, maintain consent and opt-out records, provide support, maintain security, prevent fraud or comply with applicable law.
Such service-provider use is intended to support Prime Move Logistics LLC's communications and operations, not the service provider's independent marketing.
Please review our Privacy Policy for additional information regarding privacy practices.
You are responsible for providing a mobile number that you are authorized to use or provide for communications.
If your mobile number changes, is reassigned, or you are no longer authorized to use it, please notify Prime Move Logistics LLC or opt out of SMS communications as appropriate.
Prime Move Logistics LLC may take reasonable steps to maintain accurate messaging records and prevent unwanted communications where number changes or reassignment information becomes known.
Prime Move Logistics LLC may update this SMS Opt-in Policy from time to time to reflect changes in our messaging program, business practices, technology or applicable requirements.
Updates may be posted on this page with a revised "Last Updated" date.
For questions about Prime Move Logistics LLC SMS communications or this policy, contact:
Prime Move Logistics LLC
410 Four Seasons Town Ctr
Greensboro, NC 27407
Phone: +1 (336) 617-9171
Prime Move Logistics LLC, communicating as Prime, does not sell, rent or share mobile information, SMS opt-in data or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
Mobile data may be processed by service providers as needed to operate our messaging systems, deliver communications, support customer or carrier interactions, maintain security and prevent fraud.
Marketing SMS consent remains voluntary. You may reply STOP to opt out.
Select only the optional SMS category checkbox or checkboxes you want when available on a Prime Move Logistics form.
Reply STOP to discontinue SMS communications.
Reply HELP or contact Prime Move Logistics LLC / Prime directly.
Applicable website forms may be submitted without opting in to text messages.
Contact Prime Move Logistics LLC, communicating as Prime, regarding SMS consent, messaging preferences, opt-out requests or other communication questions.